Accion’s Global Advisory Solutions team combines cutting edge innovation, deep understanding of client need, and lessons learned from financial service providers around the world to develop programs, tools and resources for industry-wide use.

Guides, Toolkits, and Case Studies

The DFS Toolkit for Financial Institutions aims to support financial institutions to properly plan, pilot, roll-out, and operate scalable and effective digital delivery channels, such as mobile banking, mobile point of sale, agent banking and other forms of branchless banking. Embedded are best practices, key activities, tools, and components that should be in place in order to allow digital financial services to thrive and scale. Click below to download the toolkit.

The Digital Field Applications (DFAs) case study aims to provide clarity on the impact of DFA use by examining the business case, implementation process and effects at three microfinance banks (MFBs) around the world. This study presents a consolidated review of the findings from the three MFBs, with an accompanying Excel-based business case toolkit, available for MFBs to examine the potential impact a DFA might have on their business. Click below to download the case studies and toolkit.

The Operational and Credit Risk Tool Guides serve as practical and applicable resources for financial inclusion practitioners, and are designed to inform FSP managers of their responsibility in the risk management process and how they can contribute to institution-wide awareness of risk. Click below to download the guides.

Accion Insights and Lessons Learned Briefs

 Accion Insights and Lessons Learned Briefs highlight best practices and capture lessons learned around priority topics in the financial inclusion industry. They are designed to provide practical ideas and recommendations that can be directly applied to your work. Click below to download the resources.

 eLearning Modules

These interactive eLearning Modules were developed to serve as job aids. They are designed to enhance engagement, learning, and application. Click below to get started.

Using Scoring Tools for Credit Risk Management

Operational Risk Course

Using the DRACA Tool for Operational Risk Management

Operational Risk Learning Module